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FAQ

Garage door questions, answered

Clear answers about garage door repair, installation and maintenance. Still have questions? Call us.

Sun–Thu 8 AM–8 PM · Fri 8 AM–5 PM
5.0 from 2,957 reviewsLicensed & insuredUpfront pricing
FAQ

Common garage door questions

Why won't my garage door open?

Start with the simple things: check that the opener has power, replace the remote batteries, and make sure the safety sensors near the floor are clean and lined up. If the opener runs but the door doesn't move, or you heard a loud bang, a spring or cable has probably failed. Call us before you try to force it.

How do I know if a spring is broken?

A loud snap from the garage, a gap in the coil of the spring above the door, or a door that feels very heavy and won't lift are the clear signs. Don't keep running the opener; with a broken spring it lifts the full weight of the door.

Do you handle emergency repairs?

Yes. We handle urgent garage door problems, like a door stuck open or a car trapped inside, the same day in most towns.

Can I repair my garage door myself?

It's risky. Garage doors are heavy, and springs and cables are under high tension. Small jobs like replacing remote batteries or cleaning sensors are fine; leave springs, cables and tracks to a trained technician.

Are your technicians licensed?

Yes. Our technicians are licensed, insured and background-checked.

Do you service all brands?

Yes. We repair and install all major garage door and opener brands.

How fast can a technician get here?

In most towns we can come the same day you call, depending on the schedule.

Will I know the price before you start?

Yes. The technician inspects the door and gives you the price up front. Nothing is done until you approve it.

Same-day service in most towns

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